TLDR;
This video investigates the case of online artist Miss Su (MSU), who faced accusations of delayed commissions, poor communication, and questionable explanations for her inability to deliver promised artwork. The video explores the timeline of events, starting with initial complaints from clients and escalating into a broader discussion about the artist's personal circumstances, financial issues, and alleged health problems. It examines the impact on clients, the community's response, and the ethical considerations surrounding online art commissions.
- The artist, Miss Su, is accused of delaying commissions and providing questionable explanations.
- Several clients share similar experiences of long waits, missed deadlines, and poor communication.
- Miss Su cites personal hardships, financial issues, and health problems as reasons for the delays.
- Concerns arise about the truthfulness of Miss Su's explanations and her handling of refunds.
- The VTuber community grapples with the situation, balancing support for artists with the need for accountability.
Introduction [0:00]
The video introduces the story of Miss Su (MSU), an online artist known for anime-style illustrations, whose commission disputes evolved into a complex situation involving delayed artwork, inconsistent communication, and a series of increasingly unbelievable explanations. Clients reported waiting for months, even over a year, for their commissions, with refunds often delayed or never received. The situation escalated as more clients shared similar experiences, leading to questions about the truthfulness of MSU's claims and the reasons behind her inability to fulfill her obligations.
Miss Su's Online Presence and Initial Complaints [0:25]
MSU is portrayed as a talented artist with a significant online following, boasting nearly 30,000 followers on Instagram and over 130,000 on Twitter. Her work is well-priced, and she has collaborated with larger companies and drawn fan art for well-known YouTubers, inspiring confidence in potential clients. In December, a client named Heratic posted on Twitter about commissioning MSU in January 2025 for $330. After the payment, communication was sporadic, with missed deadlines and excuses. Despite promises, the commission remained unfinished after months of waiting, leading Heratic to request a refund, which was also delayed.
Growing Concerns and Shared Experiences [7:58]
Following Heratic's post, more clients began sharing similar experiences with MSU. Ebico, a creator with a sizable audience on Twitch, revealed that she had spent $550 in March and was consistently ghosted for nine months. She was given the runaround about the artwork being done and sent, but never received it. Cherry, an indie YouTuber, shared that she commissioned MSU in April, received a non-background colored sketch after two months, and was then lied to and ghosted for three months before receiving a refund. Juicy, another VTuber, expressed her disappointment at not receiving a piece she had saved for, highlighting the impact on smaller creators who rely on commissioned art for growth.
Inconsistent Explanations and Mounting Suspicion [14:19]
An anonymous VTuber shared their experience of commissioning two pieces from MSU, paying nearly $800 in total. They faced similar issues of delayed updates, broken promises, and recycled excuses. During this period, MSU remained active online, posting fan art and engaging on social media, which made paying clients feel like they weren't a priority. MSU eventually responded publicly, stating that she hadn't scammed anyone, had taken on more than she could handle, and was trying to refund all commissions. However, replies on these posts were locked, and the original call-out post was taken down, raising questions about transparency and accountability.
Deeper Dive into Miss Su's Claims and Contradictions [20:53]
Cheru, another VTuber and artist, raised concerns after attempting to commission MSU for 14 months. She tracked MSU's explanations over time and noticed repeating patterns of broken promises and delays. Cheru pointed out inconsistencies in MSU's claims, such as her parents' supposed debt versus their ability to buy property. MSU had claimed that her family was being threatened by the cartel, but then everything was fine within days. She also announced that she had cancer, but then clarified it was a misdiagnosis.
Backlash and Community Impact [28:00]
Following the public backlash, MSU stopped taking commissions, set her Instagram to private, and locked down her Twitter. However, her Patreon remained active. The video discusses why these situations are hard to address in the VTuber community, where artists are vital and there's pressure to be patient. Some speculated that MSU was stringing clients along or paying off old clients with newer clients' money. Others suggested she was lying out of shame, spiraling, and covering delays with bigger stories.
Conclusion: Empathy as a Tool [32:32]
The video concludes by stating that whether or not MSU's actions were malicious, the outcome remains the same: thousands of dollars in commissions gone, clients left waiting, and a growing pile of explanations used to buy time. The video suggests that empathy was used as a tool and weaponized in this case. The video ends with a promotion of the creator's merch, Gamer Subs code, Patreon, and Discord server.
